Ciento products are purchased with a 28-day money back guarantee so if you are not satisfied with your order, you can get in touch with us using returns@cientocbd.com with your name and order number and tell you he net steps for return. We aim to get back to you within 72 hours with a refund confirmation so you can send the un-used product back to us. More information on returns is available in our terms and conditions. Unfortunately, for hygiene purposes, we cannot accept returns for opened products.